Shipping Policy
This Shipping Policy describes how orders placed on getmeltjaro.org are processed and delivered. Questions? Email support@getmeltjaro.org.
1) Order Processing
After you complete checkout and your payment is successfully confirmed, your order is queued for processing. Orders are typically processed within 1–2 business days (excluding weekends and holidays).
2) Tracking Information
Once your order ships, you will receive an email with your tracking number and a link to monitor delivery status. Tracking may take 24–48 hours to update after the carrier receives the package.
If you don’t see the email, check your spam/junk folder or contact us at support@getmeltjaro.org.
3) Shipping Rates
Shipping costs (if any) are displayed during checkout before you complete payment.
[FREE / $X.XX] — shown at checkout
Replace with your real pricing rule (e.g., “FREE on 3+ bottles”).
[If available] — shown at checkout
Remove this card if you don’t offer expedited options.
4) Estimated Delivery Times
Delivery times are estimates and start counting once your order ships (not from the purchase date).
| Destination | Estimated Shipping Time | Notes |
|---|---|---|
| United States | 5–10 business days | May vary by state and carrier volume. |
| Canada | 7–14 business days | Customs processing may affect timing. |
| International | 10–20 business days | Customs, duties, and local carrier delays may apply. |
5) Address Accuracy
Please double-check your shipping address before submitting your order. If an address is incomplete or incorrect, delivery may be delayed or returned. If you notice a mistake, contact us immediately at support@getmeltjaro.org.
If your order has already shipped, we may be unable to change the address.
6) Missing, Lost, or Returned Packages
Marked as Delivered but Not Received
If tracking shows “delivered” but you didn’t receive your package, please check with household members, neighbors, or your local carrier office. If you still can’t locate it, email us within 7 days.
Returned to Sender
If a package is returned due to an incorrect address or delivery failure, we may (at our discretion) reship the order or issue a refund (excluding shipping/handling fees, where applicable).
7) Customs, Duties & Taxes (International)
International shipments may be subject to customs duties, taxes, and fees. These charges are determined by the destination country and are typically the customer’s responsibility unless stated otherwise at checkout.
8) Shipping Delays
We do our best to ship quickly, but some delays are outside our control (weather, carrier issues, customs, high demand, etc.). Estimated delivery times are not guaranteed.
9) Contact
For shipping questions, contact: support@getmeltjaro.org
Note: This template is provided for general informational purposes and does not constitute legal advice.