Privacy Policy

1) Information We Collect

A. Information you provide to us

• Contact details (such as name, email address, phone number).
• Order and shipping details (such as shipping address, billing address).
• Support communications (messages you send to customer support, including attachments you choose to provide).
• Account information if you create an account (where available).

B. Information collected automatically

• Device and usage data (IP address, browser type, device identifiers, pages viewed, time on site, referral URLs).
• Cookie and tracking data (as described in the Cookies section below).
• Approximate location derived from IP address (city/region-level).

C. Payment information

Payments are processed by third-party payment processors. We do not store your full payment card number. The payment processor may collect and store your payment details in accordance with its own policies.

2) How We Use Your Information

• To process and fulfill orders, including sending order confirmations, shipping updates, and receipts.
• To provide customer support and respond to requests.
• To operate, maintain, and improve the Site and user experience.
• To send service-related communications (e.g., policy updates, security alerts).
• To send marketing messages where permitted by law (you can opt out at any time).
• To detect, prevent, and protect against fraud, abuse, or security incidents.
• To comply with legal obligations and enforce our terms.

3) Cookies, Analytics & Advertising

We use cookies and similar technologies (pixels, tags, and scripts) to operate the Site, understand usage, and support advertising.

Do Not Track

Some browsers offer a “Do Not Track” (“DNT”) setting. Because there is no consistent industry standard for DNT, we do not respond to DNT signals in a uniform way.

4) How We Share Your Information

We may share your information in the following situations:

• Service providers who help us run the Site (payment processors, shipping/fulfillment, analytics, email delivery, hosting, customer support tools).
• Advertising partners to measure and optimize ads (where permitted by law and subject to your settings/consents).
• Legal and safety reasons when required to comply with law, enforce policies, or protect rights, safety, and security.
• Business transfers if we are involved in a merger, acquisition, restructuring, or sale of assets.

We do not sell your sensitive personal information. “Sharing” for advertising purposes may be considered a “sale” or “share” under certain privacy laws; see the “Your Privacy Rights” section below.

5) Email & Marketing Preferences

If you opt in (or where otherwise permitted), we may send you promotional emails. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails. Even if you opt out of marketing, we may still send important transactional or service messages (e.g., order confirmations).

6) Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce agreements.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Children’s Privacy

The Site is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can delete it.

9) International Visitors

If you access the Site from outside the country where our servers or service providers are located, your information may be transferred, stored, or processed across borders. We take steps designed to ensure appropriate safeguards where required.

10) Your Privacy Rights

Depending on where you live, you may have rights such as: accessing your data, correcting inaccuracies, deleting data, obtaining a copy of your data, and objecting to or restricting certain processing.

A. EEA/UK (GDPR/UK GDPR)

• Right to access, correct, delete, restrict, or object to processing.
• Right to data portability.
• Right to withdraw consent where processing is based on consent.
• Right to lodge a complaint with your local data protection authority.

B. United States (State Privacy Laws, including California)

• Right to know/access the categories and specific pieces of personal information collected.
• Right to delete personal information (with certain exceptions).
• Right to correct inaccurate personal information (where applicable).
• Right to opt out of “sale”/“sharing” of personal information for cross-context behavioral advertising (where applicable).
• Right to not be discriminated against for exercising privacy rights.

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

11) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party site you visit.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted means you accept the updated Policy.

13) Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

• Email: support@getmeltjaro.org
• Website: getmeltjaro.org